We've talked to hundreds of them and they all say the same thing - they're craftsmen who'd rather be in the field doing quality work for their customers. Instead, they spend 15-20 hours a week on billing, rebates, permits, and other admin. WorkHero exists to take that off their plate - so they can focus on their craft, grow their business, and stay independent.
WorkHero is a modern back office built for small HVAC business owners. We aren't just software or another virtual assistant.
We give you a dedicated, fractional HVAC expert to manage your business with the help of smart automations running in the background.
We handle the work that slows growth, like:
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
A clear path to getting admin off your plate for good.
We are a team with 50+ years of combined HVAC and small business operations experience. We’ve worked inside HVAC companies and understand the realities owners deal with every day.
.svg){kind=icon}
Uses only one sponge for dishes, contrary to his family’s two sponge method
Furman was born into a family of bad engineers and one good electrician. He is passionate about helping the hundreds of small HVAC business owners he has met in the field and at supply house counters. He leads all GTM functions at WorkHero.
Is a reckless biker, not stopping at stop signs or red lights.
Kyler has seen firsthand the joys and challenges of running a small business. He has a background in startup operations and product. He spends every day thinking about how to help get work done better and faster for WorkHero customers. He leads all Service & Product functions at WorkHero.
Lets her child play alone at the park while she reads
Val brings over 9 years of experience as an office manager and business owner in the HVAC industry. Val is an expert in all financial, operational, and administrative functions and well-versed in ServiceTitan, HouseCall Pro, and other software. She has helped one HVAC grow from $500k to $5M through improved operations and pricing strategies. Val also serves on the Women in HVACR Advisory Council. She comes from a family of small HVAC owners and deeply cares about seeing as many small business owners succeed as possible.
Fails to use sunscreen in San Diego
Zak has spent over a decade leading software teams and shipping products across biotech, healthcare, and the trades. He studied engineering at the University of Michigan and UC San Diego. He's particularly obsessed with great software design, magical AI tools, and climbing and hiking with his wife and two kids. As CTO, Zak leads software engineering and AI at WorkHero.
.svg){kind=icon}
Does laundry incorrectly, mixing colors and types of clothes
Omar is a product marketer and growth leader who's spent over 10 years helping small businesses, mainly in the trades, grow and scale. Omar has led GTM efforts for fintech and operations products at Housecall Pro, including accounting, payroll, tax, and websites for HVAC businesses. As a two-time founder, Omar has built companies from scratch and understands firsthand what it takes to scale sustainably. He applies a practical, operator-first perspective to marketing, GTM, and growth.
Cooks without seasoning, viewing food as fuel
John is an experienced Customer Success leader with 10 years of experience managing teams in high-growth early stage startups. With 4 years of experience working with HVAC owners at a field service management company, he understands the unique challenges of growing a profitable business in this space.
.svg){kind=icon}
Never stretches before running
Grant is a seasoned operations and marketing expert with over 7 years of experience in roles across the HVAC industry including starting as a technician in the field. He previously led office operations at a large $15M revenue company, including managing a team of CSRs and leading the implementation of ServiceTitan. Before that, he worked at Podium where he executed personalized marketing campaigns. Grant is passionate about helping more small HVAC companies thrive.
Often says things incorrectly but doesn’t try to fix it
Stephanie has over a decade of HVAC office operations experience and specializes in identifying & executing workflow efficiencies. Her expertise spans scheduling, dispatching, reporting, AR management, and warehouse operations. She has led process development initiatives to enhance technician productivity and implemented industry software like ServiceTitan and Chirp. She is passionate about improving operations and maximizing profitability for customers.
Organizes her husband’s cards while playing, despite his chaotic style
Shannon brings over 25 years of experience in the trades, having navigated diverse roles spanning accounting, call center operations, field operations, and general management. She brings significant proficiency in different software and lots of hands-on experience in HVAC operations. Shannon's enthusiasm for joining WorkHero stems from her passion for supporting local HVAC businesses and her desire to foster opportunities and growth for small business owners and teams. Outside of work, she maintains a commitment to continuous learning through audiobooks and podcasts and values leading a healthy lifestyle.
Is a bad driver, tending to go over things
With six years of experience in the trades, Letty has worked her way from customer service to Operations Manager within a $12M organization. She is skilled in developing SOPs, strengthening internal workflows, and optimizing Service Software systems. As a certified ServiceTitan admin, she brings both technical expertise and operational insight to every project. Letty is passionate about helping businesses grow, stay efficient, and hit the goals that matter.
Wraps gifts in a unique way that his wife dislikes
Kelsey has six years of experience in the HVAC industry, with a background spanning permitting, dispatching, and department management. She launched and grew a highly successful electrical division before moving into marketing and sales support, where she played a key role in building a comprehensive, user-friendly sales pricebook and the resources teams rely on in the home. Known for her organization and problem-solving skills, Kelsey is driven by a passion for helping small HVAC companies streamline operations and grow with confidence.
.svg){kind=icon}
Tries to sneak into Costco without verifying papers
Brandon has over 10 years of experience in the HVAC industry, starting as a technician beforemoving into marketing, operations, and leadership. He’s led process improvements anddeveloped systems to help small businesses scale more efficiently without disrupting day-to-dayoperations. Brandon is passionate about helping HVAC contractors streamline their workflows,reduce stress, and build sustainable growth.
.png)
I open the refrigerator like answers are inside
Drawing from five years of HVAC experience and a rapid rise from CSR to management, Stephanie B is a dedicated Office Manager driven by a genuine passion for helping small businesses thrive and succeed. She leverages her background as a ServiceTitan Certified Administrator to guide contractors through everything from daily dispatching and payroll to complex mergers and policy development. Based in Utah, Stephanie is known for her resourceful, tactful approach and her unwavering commitment to educating small business owners on the best practices necessary for long-term growth.
Fills the dishwasher incorrectly, making her husband mad
With 15 years of HVAC office experience and a background in a family-owned HVAC business, Elysa understands contractor workflows and the real pressures of day-to-day work. She values strong relationships and dependable systems, focusing on reducing administrative burden so owners can improve cash flow, operate more smoothly, and build healthier, more profitable businesses.
Replays conversations in his head, editing responses
Lakshya is a Senior Software Engineer with over 7 years of experience in backend engineering, high-scale systems, and intelligent AI platforms. He has led and built critical systems across multiple verticals at hypergrowth startups that went on to become unicorns and large-scale success stories, supporting millions of users and enabling operations at substantial revenue scale. At WorkHero, he leads the development of AI-powered systems & infrastructure that powers how teams plan, coordinate, and execute work.
.png)
Prefers cereal without milk
Eric brings 4 years of dedicated operations experience to the HVAC industry. With a keen eye for detail and a focus on efficiency, he specializes in streamlining internal processes and optimizing day-to-day workflows, especially in ServiceTitan. Eric is passionate about building scalable systems that allow the team to perform at their best, ensuring sustainable growth and a seamless experience for every customer.
We’re building WorkHero to help great local contractors stay local—by giving them access to the same back-office capabilities as larger, PE-backed companies, without changing who they are.
Here's what they are saying.
“We increased invoice volume by over 750% in one month and are getting paid significantly faster. The difference has been consistent follow-ups and ownership of collections.”
“Trying to find a good office manager is difficult and expensive. WorkHero filled that gap when we realized admin isn’t a core competency for most HVAC companies.”
“This isn’t generic office help. They actually know this industry and helped me build a custom pricebook and implement Housecall Pro for me.”
“The back office was the part of the business I hated the most. With WorkHero handling it, I realize things are getting done without me having to touch them.”
“WorkHero taking over the behind the scenes work made a big difference for me. I didn’t have to train or manage anyone and could finally focus on growth.”
“This type of service saved us after three years of fighting to do all we needed on our own.”
.png)
